IT Support Specialist

IT Support Specialist
 

1. Have basic knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of each person and organization we serve.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

Electronic Health Record (EHR) Management

• Create and maintain documentation templates, group sessions, and schedules.
• Manage lab and medication orders within the EHR system.
• Administer user accounts and permissions.
• Collaborate with EHR support and billing teams to resolve bugs and ensure accurate coding for claims.
• Serve as EHR liaison in clinic department meetings.

Technical Support & Helpdesk Operations

• Provide daily troubleshooting and coaching for end users.
• Manage helpdesk ticketing system and ensure timely resolution.
• Address application, equipment, and workflow issues.
• Communicate system updates and changes to staff.
• Coordinate with IT vendors for escalated support and service delivery.

Training & Onboarding

• Conduct onboarding and offboarding processes, including account setup and equipment provisioning.
• Deliver training for new staff and identify ongoing training needs for existing staff.
• Provide specialized training on Microsoft 365, Google Workspace, and EHR systems.

Inventory, Asset & Expense Management

• Maintain IT inventory using asset management systems.
• Allocate and track IT equipment including Chromebooks, VOIP phones, and audio/visual gear.
• Manage cable setups and ensure organized infrastructure.
• Monitor and manage departmental IT expenses and procurement.

Project & Vendor Coordination

• Lead and support IT-related projects, ensuring timely delivery and stakeholder alignment.
• Coordinate with vendors for software licensing, hardware procurement, and service contracts.
• Oversee software management lifecycle including updates, renewals, and compliance.

SharePoint & Microsoft 365 Administration

• Develop and manage SharePoint forms and reporting lists.
• Configure and maintain Microsoft 365 tools for collaboration and productivity.
• Ensure secure and compliant deployment of apps and extensions.

Google Workspace & Chromebook Management

• Configure Google Workspace for efficient device deployment.
• Provision Chromebooks and manage device policies.
• Ensure compliance with security protocols and perform routine maintenance.

CRM & VOIP System Oversight

• Support CRM system usage and troubleshoot user issues.
• Manage VOIP system setup, maintenance, and user support.

• Attend staff meetings as scheduled.
• Additional trainings to be completed as assigned in a timely manner.
• Special projects and other duties as assigned.
• Participate in ongoing supervision and consultation.

• Bachelor’s degree in computer science, Information Technology, or any related field is preferred

• Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
• Detail-oriented and organized
• 2 years of SharePoint experience required
• Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
• Ability to maintain professional boundaries with patients, the community, and other staff members.
• Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
• Written and organizational skills to complete all required documentation.
• Communicates information effectively in writing and verbally
• Strong organizational skills and attention to detail
• Displays initiative and problem-solving skills
• Basic knowledge of substance-use disorders
• Marked ability to demonstrate and utilize self-awareness
• Intermediate understanding of mental health disorders and symptom presentation

• For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of two years of sobriety for this position.
• Ability to pass a pre-employment or for cause drug tests.
• Ability to pass DHS criminal background and DMV checks.
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

• Position generally works in an indoor office environment with occasional travel between sites or to special events.
• Prolonged use of computer
• Position requires on-call availability to respond to emergency situations during off-duty hours including via cell phone.
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
• Position requires some overtime, including evening and weekend work.  Adjustment of work schedule may be required.
• Possible exposure to communicable diseases that can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.
• Fast paced, high volume work environment.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

1. Have knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of all people.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Kaiser medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and accidental death & dismemberment insurance
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
• 401K plan with Employer Matching up to 6%
• 4 weeks paid vacation, one floating holiday & sick leave
• 10 observed holidays, paid bereavement and paid jury duty days
• Flexible schedules
• Employee Assistance Program
• Discounted 24 Hour Fitness membership from $6.99/month
• One free employee meal on days worked at our Cherry Blossom location
• Online education tools for CEUs
• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
• Employee referral bonus
• Education grant program reimbursement for continuing education expenses after 90 days of employment
• Loan forgiveness for eligible medical and clinic positions
• Free parking at our two facilities

Employees may be eligible for education grants:

• National Health Service Corps (NHSC)
• NURSE Corps
• Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.