Peer Services Manager

Portland, OR

Full Time

Manager/Supervisor

The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

Have basic knowledge of substance use disorders.
Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
Respect the diversity and uniqueness of each person and organization we serve.
Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
Uphold the highest standard of customer service to clients, referents, and all community partners.

The Peer Services Manager ensures that this mission is the foundation for the delivery of services and carrying out job duties.

POSITION SUMMARY
The purpose of the Peer Services Manager role is to develop and foster seamless patient access to internal levels of care and to needed community resources. This position is vital in coordinating with all levels of care within the Fora Health treatment continuum, ranging from the patient resource center to withdrawal management, residential, outpatient to Fora Health alumni. This position ensures patients needs are identified and met at all points of access and that patients are provided opportunity to access community resources ranging from entitlement benefits to transportation to employment opportunities.

ESSENTIAL JOB FUNCTIONS

Adult Residential Milieu Operations

Leads peer mentor services operations for all levels of care, and coordinates with Residential Program Manager and RA Supervisor to deliver a high-quality residential treatment program that ensures peer mentor support for housing, physical health, and recovery resources.
Coordinates pro-social recovery activities within residential and outpatient levels of care, which include both internal and external recovery events.
Provides a safe, stable and nurturing environment for patients so they may together create a community of healing from addiction while developing the skills and resources to maintain recovery.
Maintains collaborative, consultative relationships with clinical and medical leadership for coordination of patient services.
Collaborates with internal departments in order to provide seamless patient transitions through the continuum of care.
Hiring, recruitment, training, and retention of staff. Oversee onboarding and training processes for all peer mentors.
Oversee the Peer Services Supervisor and peer mentor teams. Ensure there is ongoing quality improvement.
Assure patients have access to all resources, materials and supplies of activities of daily living through case management or referrals that are maintained by the peer mentor team (s).
Collaborate with Peer Services Supervisor to ensure that the team meets program and professional standards for providing quality care and meeting budget and revenue goals.

Community Partnerships

Support consistent operating hours for the Patient Resource Center and coordinate with community partners to provide on-site access to resources.
Guide vision to build and implement community partnerships that meet the needs of Fora Health’s patients to include but not limited to supports for
- Employment
- Healthcare to include Dental, vision, and primary care access
- Housing
- Child care
- Recovery services
- Transportation
- Food and Nutrition
Represent Fora Health at external community meetings.
Remain up-to-date on community resources available and offer guidance to all programs on how to support patients in accessing community resources.
Maintain ongoing partnerships with H&I and coordinate in-house meeting opportunities for patients.

Staff Oversight:

Provides leadership and supervision to the Peer Services Supervisor and peer mentor team(s)
Assures the treatment team shares organizational values and helps develop and maintain a style of working together which enhances productivity, creativity and staff satisfaction across the interdisciplinary teams.
Partners with the supervisor team to develop policies and procedures to expand peer mentor services at Fora Health across the full continuum of care.
Demonstrates a commitment to increasing the quality of the services delivered, by effectively addressing the needs of the populations served and incorporating evidence based practices to the models of care.
Obtains (if applicable) and maintains current CRM, PSW, or PSS and other applicable credentials/licenses.
Provide direct service, to include outreach, peer support and connecting individuals to community resources to support the team in meeting enrollment and productivity benchmarks.
Develop workflows and documentation within current EHR to track transitions through level of care and measure outcomes of needs addressed by peer teams.
Develop workflow and community partnerships to ensure patient access to outside medical care from within all levels of care.
Is an active member of the Residential Leadership Team to ensure that peer mentor services are integrated into residential in a seamless manner. This includes participating in the after-hour on call rotation.

Collaboration

Collaborate with other Fora Health programs to identify and meet their needs.
Work closely with all adult service teams to coordinate support of patients.
Ensure that workflows are developed and communicated to all Fora Health programs to ensure ease of access to services.
Train and oversee teams on safe and effective outreach techniques.
Work closely with Withdrawal Management, Admissions, Adult Residential, and Adult Outpatient to identify patients who are in between levels of care and would benefit from outreach and engagement.

Direct Patient Support

Provide educational sessions and seminars for patients and their families on the nature of addiction as a disease and levels of care offered at Fora Health.
Support patients in navigating the resources and services available to them to support their recovery and their family.
Identify barriers to access and treatment retention for patients and coordinate with all teams to address barriers.

Leadership Responsibilities

Stay current with agency changes in programs, policies, or procedures, and communicate this information to direct reports, and assure staff are integrating this information into daily practice.
Follow through with necessary progressive discipline in collaboration with the Human Resources team.
Ensure financial stewardship of the peer mentor team(s), to include tracking grant funding when applicable, oversight of productivity standards, and monthly budget monitoring.

Professional and Ethical Responsibilities

- Ensure appropriate and therapeutic interactions occur among the patients and peer mentor team members.
- Serve as a role model for staff and patients by demonstrating ethical behaviors, effective communication and suitable problem-solving skills.

SUPERVISORY FUNCTIONS

Directly supervises Peer Mentor Supervisor.
Ensures peer mentor team receives consistent skills training and develops additional training opportunities based on needs of the team.
Assists in recruiting, hiring and retaining staff and is appropriately credentialed and trained.
Promptly completes reviews for direct reports on a first 90-day, annual and as-needed basis.
Ensure that supervisors are providing a minimum of two supervision sessions to their direct reports on a monthly basis.
Maintains supervision logs and monthly staff meeting records.
Oversees driving training and driving eligibility for the peer mentor team (s). Partners with Facilities Manager for regular maintenance of Fora vehicles.

ADDITIONAL JOB RESPONSIBILITIES

Special projects and other duties as assigned

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED

Minimum of 2 years of supervisory experience (behavioral health field preferred)
Must posses an active Certified Recovery Mentor (CRM) certification

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Proficient in Microsoft Office applications
Communicates information effectively in writing and verbally
Strong organizational skills and attention to detail
Displays initiative and problem-solving skills
Intermediate knowledge of substance-use disorders
Knowledge of 12-step principles
Intermediate understanding of trauma-informed care
Working knowledge of ASAM and DSM 5 Substance Use Disorders
Ability to be approved as a company vehicle driver by Fora Health

OTHER REQUIREMENTS

For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of two years of sobriety for this position.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass DHS criminal background check.
Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

WORKING CONDITIONS

This position generally works in an indoor office environment with some travel between sites or attending community coordination meetings.
Position requires some schedule flexibility, which may include overtime, evening or weekend hours, to be communicated by supervisor.
Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including tuberculosis, Hepatitis A, B, and C, and HIV.
Possible exposure to upset, angry, traumatized, or emotionally disturbed adults, adolescents, and families.
Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

Have knowledge of substance use disorders.
Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
Respect the diversity and uniqueness of all people.
Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

Kaiser medical insurance
Comprehensive dental and vision insurance
Employer-paid basic life and accidental death & dismemberment insurance
Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
401K plan with Employer Matching up to 6%
4 weeks paid vacation, one floating holiday & sick leave
10 observed holidays, paid bereavement and paid jury duty days
Flexible schedules
Employee Assistance Program
Discounted 24 Hour Fitness membership from $6.99/month
One free employee meal on days worked at our Cherry Blossom location
Online education tools for CEUs
Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
Employee referral bonus
Education grant program reimbursement for continuing education expenses after 90 days of employment
Loan forgiveness for eligible medical and clinic positions
Free parking at our two facilities

Employees may be eligible for education grants:

National Health Service Corps (NHSC)
NURSE Corps
Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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I understand that if I am tendered an offer of employment I will be requested to take a drug test at the clinic specified by Fora Health. I understand that if I have a dilute negative or positive confirmable test, I will not be considered for employment at Fora Health and the job offer will be withdrawn. I also understand that any job offer will be withdrawn from me if I refuse to take the test. I understand that a copy of the test results will be furnished on written request. I further understand that I may request, in writing and within five days of notification, a retest of the original sample at my own expense.* Check this box to acknowledge that you have read and understand the above disclosure.

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I further understand that no representative other than the Chief Executive Officer of Fora Health may enter into any agreement for employment for any specific period of time or to make any agreement contrary to the foregoing.

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Peer Services Manager

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