Patient Support Associate

Portland, OR

Full Time

Program Operations

Entry Level

Patient Support Associate

Department/Program: Access Services
Reports To: Patient Support Supervisor
Status: Full-Time
Pay Grade: Exempt

POSITION SUMMARY
The role of the Patient Support Associate (PSA) is to provide high level customer service, reception and clerical support to patients and staff. This facility houses residential and outpatient admissions and services, withdrawal management services and administrative operations. The patient support associate (PSA) is the initial face of Fora Health Treatment and Recovery and they’re responsible for creating a welcoming atmosphere for the public. The patient support associate (PSA) interfaces with all agency systems to fulfill these functions and provides operational support.

ESSENTIAL JOB FUNCTIONS
The following areas of focus, and their associated tasks, should be accomplished in a context of support to the outpatient, residential, admissions, mental health, family therapy, medical, withdrawal management, and all other departments. The support takes the form of teamwork and communication with these departments.

Greets patients and all other visitors directly, routes visitors to correct location, checks patients in for appointments, notifies other department of patient arrival
Controls visitor passes, confidentiality procedures and, when appropriate, serves as the gatekeeper to limit access to the building, patients or staff.
Collects payments for services.
Answers phones, returns calls, schedules appointments, takes messages when necessary, sends faxes, and completes copying assignments.
Monitors lobby and lobby restrooms to ensure safety and tidyness for patients, visitors and staff.
Supports intake process for outpatient and residential services by confirming the nature of the intake, explaining intake process, and working cooperatively with the patient intake team and admissions team to complete enrollment with patients.
Supports intake process for withdrawal management services by communicating with medical department regarding bed availability, collecting patient information, and facilitating warm handoffs to medical team.
Scans copies of patients identification and insurance card if private insurance, saves these to electronic health record.
Prepares paperwork in EHR and assists patients in completing necessary documentation prior to enrolling in services
Communicates with other department regarding appointments and patient needs and.
Assists patients with collection of urine drug screens as needed, depending on capacity.
Preforms opening and closing duties such as unlocking and locking lobby doors, tidying lobby, and checking bathrooms.
Receives packages and informs package recipients of arrival, securing and logging packages until they are retrieved.
Stays informed of program changes in order to answer questions from potential patients and their support people.
Responds to inquiries and questions from the Fora Health website via email.
Cross trains on patient intake coordinator tasks to provide support when needed
Makes sure forms are current, legible and in full supply at front desk.

SUPERVISORY FUNCTIONS

This position has no supervisory duties.

ADDITIONAL JOB RESPONSIBILITIES

Special projects and other duties as assigned

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED

High school diploma or equivalent required, bachelor’s degree preferred.
Two years of customer service experience including heavy contact with the public required.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Knowledge of customer service principles and practices.
Proficient in relevant computer applications- MS Office.
Excellent data entry and typing skills.
Experience working with social services, behavioral health and A & D population a plus.
Spanish language proficiency preferred.

OTHER REQUIREMENTS

Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
DHS Background Check Approval
Successful completion of Drug Test upon hire
Documentation of Tuberculin test and/or evaluation with negative results or evidence of non-communicability

WORKING CONDITIONS

This position generally works in an indoor office environment with infrequent travel between sites or to special events.
Position requires some overtime, including evening and weekend work. Adjustment of work schedule may be required.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

Have knowledge of substance use disorders.
Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
Respect the diversity and uniqueness of all people.
Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

Kaiser medical insurance
Comprehensive dental and vision insurance
Employer-paid basic life and accidental death & dismemberment insurance
Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
401K plan with Employer Matching up to 6%
4 weeks paid vacation, one floating holiday & sick leave
10 observed holidays, paid bereavement and paid jury duty days
Flexible schedules
Employee Assistance Program
Discounted 24 Hour Fitness membership from $6.99/month
One free employee meal on days worked at our Cherry Blossom location
Online education tools for CEUs
Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
Employee referral bonus
Education grant program reimbursement for continuing education expenses after 90 days of employment
Loan forgiveness for eligible medical and clinic positions
Free parking at our two facilities

Employees may be eligible for education grants:

National Health Service Corps (NHSC)
NURSE Corps
Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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Patient Support Associate

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