Medical Programs Case Coordinator

Portland, OR

Full Time

Entry Level

Reports To:	Medical Operations Director
FLSA Status:	Non- Exempt
Union Status:	Union
Pay Grade:	$23.10-$25.52
Date Revised:	8/28/25

ORGANIZATION SUMMARY
The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

Have basic knowledge of substance use disorders.
Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
Respect the diversity and uniqueness of each person and organization we serve.
Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
Uphold the highest standard of customer service to clients, referents, and all community partners.

POSITION SUMMARY
The Medical Programs Case Coordinator provides essential support to Fora Health’s medical team, with responsibilities spanning Medication for Addiction Treatment (MAT), Residential, Withdrawal Management, and Psychiatric services. This role is central to coordinating patient care, facilitating transitions between levels of service, and supporting clinical operations. The Medical Programs Case Coordinator works closely with medical providers, nurses, residential assistants, addiction counselors, peer mentors, and administrative staff to ensure continuity and quality of care.

ESSENTIAL JOB DUTIES

Care Coordination:
Coordinate patient appointments, facilitate transitions between programs, occasionally accompany patients to visits, and provide personalized support including referrals, follow-ups, and resource navigation.
Medication Support:
Support medication management by assisting with ordering, conducting audits, and coordinating with pharmacy partners. Help resolve medication-related issues, promote safe administration practices, and connect patients with community resources, including identifying low-cost pharmacy options.
Patient & Team Communication:
Serve as a liaison between medical, residential, and administrative teams. Communicate with patients and providers to ensure continuity of care and timely service delivery.
Documentation & Compliance:
Maintain accurate records of coordination activities. Ensure adherence to agency policies including confidentiality, ethics, and professional boundaries.
Community Engagement:
Provide outreach and promote access to services. Collaborate with community partners to support patient transitions and resource access.
Cultural Responsiveness:
Apply trauma-informed, patient-centered approaches. Recognize and respond to bicultural values and needs to improve service accessibility and outcomes.
Professional Development:
Attend required trainings and meetings. Perform other duties as assigned to support program goals.

ADDITIONAL JOB RESPONSIBILITIES

Attend staff meetings as scheduled.
Additional trainings to be completed as assigned in a timely manner.
Special projects and other duties as assigned.
Participate in ongoing supervision and consultation.
If eligible, drive a company vehicle responsibly and maintain a clean driving record.
Work effectively as part of an inter-professional team.

SUPERVISORY FUNCTIONS
This position does not have supervisory duties.

QUALIFICATIONS
EDUCATION AND EXPERIENCE REQUIRED

Bachelor’s degree preferred.
Minimum 3 years of relevant experience in healthcare or behavioral health, ideally with substance use disorder and underserved population.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
Detail-oriented and organized
Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
Ability to maintain professional boundaries with patients, the community, and other staff members.
Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
Written and organizational skills to complete all required documentation.
Communicates information effectively in writing and verbally
Strong organizational skills and attention to detail
Displays initiative and problem-solving skills
Basic knowledge of substance-use disorders
Marked ability to demonstrate and utilize self-awareness
Intermediate understanding of mental health disorders and symptom presentation

OTHER REQUIREMENTS

For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of two years of sobriety for this position.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass DHS criminal background.
Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

WORKING CONDITIONS

Prolonged use of computer
Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
Position generally works in an indoor office environment with infrequent travel between sites or to special events.
Position does not consistently require overtime. Adjustment of work schedule may be required.
Position generally works in an indoor office environment with occasional travel between sites or to special events.
Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.
Fast paced, high volume work environment.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

Have knowledge of substance use disorders.
Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
Respect the diversity and uniqueness of all people.
Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

Kaiser medical insurance
Comprehensive dental and vision insurance
Employer-paid basic life and accidental death & dismemberment insurance
Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
401K plan with Employer Matching up to 6%
4 weeks paid vacation, one floating holiday & sick leave
10 observed holidays, paid bereavement and paid jury duty days
Flexible schedules
Employee Assistance Program
Discounted 24 Hour Fitness membership from $6.99/month
One free employee meal on days worked at our Cherry Blossom location
Online education tools for CEUs
Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
Employee referral bonus
Education grant program reimbursement for continuing education expenses after 90 days of employment
Loan forgiveness for eligible medical and clinic positions
Free parking at our two facilities

Employees may be eligible for education grants:

National Health Service Corps (NHSC)
NURSE Corps
Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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I further understand that no representative other than the Chief Executive Officer of Fora Health may enter into any agreement for employment for any specific period of time or to make any agreement contrary to the foregoing.

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Medical Programs Case Coordinator

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