Medical Operations Director

Portland, OR

Full Time

Manager/Supervisor

MEDICAL OPERATIONS DIRECTOR

Reports to: Chief Medical Officer
Status: Salary Exempt
Location: Onsite

POSITION SUMMARY:
The Medical Operations Director works closely with the Chief Medical Officer and Director of Psychiatric Services to provide vision, implementation, and ongoing leadership for all medical programs at Fora Health. Specifically, the MOD works with the CMO and DPS to identify the most pressing physical and mental health needs of our patient population and build services that best meet these needs. Additionally, the MOD works with the CMO and CFO to streamline budget and identify areas for growth and consolidation. The MOD collaborates internally with other Fora department leadership and externally with community partners to ensure that medical programs are well integrated with the common services and resources utilized by our patients. The MOD leads the Medical Department in developing organized, efficient, innovative systems that support staff and patients in the delivery of compassionate, patient-focused, evidence-based care. Given the scope of this role, experience in overseeing programs and managing teams is essential. The MOD will provide leadership in a dynamic healthcare environment.

ESSENTIAL JOB FUNCTIONS:

Provides supervision & guidance to Medical Operations and Administrative staff
Leads medical operations meetings
Creates and updates all policies & procedures related to medical program operations
Develop and tracks metrics related to new programming and initiatives
Works with Fora Quality Improvement Department to ensure all medical programs meet OAR, CARF and DEA compliance standards
Leads & coordinates medical department in all expansion & development projects such as new EMR launch, Fora’s new facility in Clackamas County, and innovation and growth in physical health services.
Collaborates with Fora Director of Access to develop additional internal & external referral pathways to and from all medical programs
Networks and problem-solves with CCOs and community partners, such as OHSU IMPACT teams, Methadone clinics, CCC Recuperative Care Program, local emergency departments, and psychiatric stabilization services to enhance and develop new systems and pathways of care.
Participates in advocacy and community education, supporting Fora’s role as a leader in the field of Addiction Medicine

SUPERVISORY FUNCTIONS:

Supervises medical operational and administrative staff

ADDITIONAL JOB RESPONSIBILITIES:

Special projects and other duties as assigned

QUALIFICATIONS:

Master’s degree in social work or public health or other combination of education, experience and training that provided the opportunity to manage operations within and between complex behavioral or physical health systems
Minimum of three years’ work experience in healthcare disciplines, including but not limited to care coordination, case management, community mental health, chronic illness, patient education and complex social issues; other relevant experience, including working with an underserved population
Experience in strategic planning and execution
Experience in medical, mental health or public health program development and management

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Ability to work effectively, both independently and collaboratively as required.
Ability to provide leadership to staff and to build the trust and respect of patients, staff, colleagues, community partners and other leadership staff.
Excellent problem-solving skills, including creativity, resourcefulness, timeliness and technical knowledge related to analysis and resolution of clinical and administrative problems.
Excellent emotional coping skills, adequate to confront difficult emotional situations and the emotional response of others.
Ability to motivate staff and promote team building.
Understands and is committed to maintaining the highest level of confidentiality.
Excellent written and verbal communication skills.
Knowledge of areas related to agency licensing and operations.
Must be able to work in a Labor/Management Partnership environment.
Demonstrates flexibility regarding job duties and assignments.
Understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.
Familiarity with Oregon Medicaid structure and programs helpful

OTHER REQUIREMENTS

DHS Background Check Approval
Successful completion of Drug Test upon hire
Documentation of Tuberculin test and/or evaluation with negative results or evidence of non-communicability

WORKING CONDITIONS

This position generally works in an indoor office environment with periodic travel between sites or special events.
Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including tuberculosis, Hepatitis A, B, and C, and HIV.
Possible exposure to upset, angry, severely traumatized or emotionally disturbed adults, adolescents, and families.
Position might require overtime, but not consistently. Adjustment of work schedule may be required.
Shift work may include day, swing and graveyard hours. Shifts may also be scheduled on weekends and holidays.
Exposure to potentially hazardous cleaning chemicals, body fluids, sharps equipment and medication; personal protective equipment provided.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

Have knowledge of substance use disorders.
Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
Respect the diversity and uniqueness of all people.
Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

Kaiser medical insurance
Comprehensive dental and vision insurance
Employer-paid basic life and accidental death & dismemberment insurance
Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
401K plan with Employer Matching up to 6%
4 weeks paid vacation, one floating holiday & sick leave
10 observed holidays, paid bereavement and paid jury duty days
Flexible schedules
Employee Assistance Program
Discounted 24 Hour Fitness membership from $6.99/month
One free employee meal on days worked at our Cherry Blossom location
Online education tools for CEUs
Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
Employee referral bonus
Education grant program reimbursement for continuing education expenses after 90 days of employment
Loan forgiveness for eligible medical and clinic positions
Free parking at our two facilities

Employees may be eligible for education grants:

National Health Service Corps (NHSC)
NURSE Corps
Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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Medical Operations Director

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